About PowerCord Energy

Q1. What is PowerCord Energy?

PowerCord Energy facilitates the sign-up process between tenants and a licensed retail electricity provider (REP) at participating multifamily properties. PowerCord is not an electricity provider. We are a registered broker that works with property management companies to streamline the electricity enrollment process, aligning energy contracts with lease terms so the setup is handled as part of your move-in.

Q2. Is PowerCord Energy my electricity provider?

No. PowerCord Energy is not a retail electricity provider (REP). PowerCord facilitates the sign-up process between you and a licensed REP. Your actual electricity is supplied by that REP and delivered to your apartment by your local transmission and distribution utility (TDU).

Q3. How does PowerCord work at my apartment?

When you sign a lease at a PowerCord-enrolled property, PowerCord facilitates your sign-up with a licensed retail electricity provider (REP) as part of the leasing process. You receive all required disclosure documents from the REP, including the Electricity Facts Label (EFL), Terms of Service (TOS), and Your Rights as a Customer (YRAC), and you must provide affirmative consent before enrollment with the REP is completed.

Q4. Do I have to use PowerCord at my apartment?

No. PowerCord facilitates electricity sign-up as a convenience offered through your property management company, but participation is not mandatory. You always have the right to choose your own retail electricity provider in deregulated areas of Texas. If you have questions about your options, contact your property management office or PowerCord at support@powercordenergy.com.

Q5. What happens to my electricity when my lease ends?

When your lease ends, PowerCord facilitates the transition with your retail electricity provider (REP). Because PowerCord aligns your electricity contract term with your lease term (called a coterminous contract), there is no early termination fee when you move out at lease end. The property's continuous service agreement (CSA) keeps the meter active for the vacant unit until the next tenant moves in.

Q6. How do I contact PowerCord Energy?

You can reach PowerCord Energy through the chat widget on powercordenergy.com, by emailing support@powercordenergy.com, or by contacting your property management office. Our team can help with questions about the enrollment process. For questions about your electricity bill, rate, or account, contact your retail electricity provider (REP) directly, as they manage your account.

Q7. What is a bill credit, and how does it work with PowerCord?

A bill credit is a monetary credit applied to your electricity account by your retail electricity provider (REP). The specifics of any bill credits depend on the plan details outlined in your Electricity Facts Label (EFL). PowerCord facilitates sign-up with the REP but does not set or control bill credits. Review your EFL for the exact terms of any credits that apply to your plan.

Q8. What documents will I receive when I enroll through PowerCord?

When PowerCord facilitates your sign-up with a retail electricity provider, you will receive three disclosure documents required by the Public Utility Commission of Texas before enrollment is completed: (1) an Electricity Facts Label (EFL) showing your rate and plan details, (2) Terms of Service (TOS) outlining the contract terms, and (3) Your Rights as a Customer (YRAC) explaining your consumer protections under Texas law.

Q9. Can PowerCord see my electricity usage?

No. PowerCord facilitates the sign-up process between you and a retail electricity provider but does not monitor or have access to your real-time electricity usage. Your usage data is recorded by your smart meter and managed by your local TDU. You can access your own usage data through Smart Meter Texas (smartmetertexas.com).

Q10. What is PC/OS?

PC/OS (PowerCord Operating System) is the technology platform that PowerCord uses to facilitate the sign-up process between tenants and a retail electricity provider. It connects lease data with the enrollment workflow so that your electricity contract term aligns with your lease term.

Q11. Does PowerCord charge me any fees?

PowerCord does not charge tenants any fees. PowerCord facilitates the sign-up between you and a retail electricity provider (REP). The cost of your electricity is determined by the plan outlined in your Electricity Facts Label (EFL), and your electricity bill comes from your REP, not from PowerCord.

Q12. What if I already have an electricity provider when I move in?

If you already have active electricity service with another provider, contact your property management office to discuss how the transition works at your specific property. Your property manager can explain the enrollment process and timeline.

Q13. Is PowerCord available at all apartments in Texas?

PowerCord is available at properties where the property management company has partnered with us. If you are unsure whether your property participates, ask your property management office or contact PowerCord directly.

Q14. How does PowerCord work with my property management company?

PowerCord partners with property management companies to facilitate the electricity sign-up process for tenants at their properties. Instead of each tenant shopping for electricity individually, PowerCord streamlines the enrollment by connecting tenants with a licensed retail electricity provider (REP) as part of the leasing process. Your property management company selected PowerCord to offer this as a convenience for their tenants.

Q15. Does PowerCord handle my electricity if I renew my lease?

When you renew your lease, PowerCord facilitates the continuation or renewal of your sign-up with the retail electricity provider in alignment with your new lease term. You will receive updated disclosure documents from the REP if there are any changes to your plan.

Texas Electricity Deregulation

Q16. What does it mean that Texas has a deregulated electricity market?

Deregulation means that in most areas of Texas, consumers can choose which retail electricity provider (REP) supplies their power. The state separated electricity into three parts: generation (power plants compete to produce electricity), retail (REPs compete to sell plans to consumers), and transmission/distribution (regulated utilities like Oncor and CenterPoint deliver the power through the grid). You choose your REP, but your TDU is determined by where you live.

Q17. Is my area of Texas deregulated?

More than 85% of Texas is deregulated, including the Dallas-Fort Worth, Houston, Corpus Christi, and McAllen metro areas. Areas served by municipal utilities (such as Austin Energy and CPS Energy in San Antonio) and most electric cooperatives are not deregulated. Your address determines whether you have a choice of electricity provider.

Q18. When did Texas deregulate its electricity market?

Texas deregulated its retail electricity market in January 2002 under Senate Bill 7, signed by Governor George W. Bush in 1999. The law required investor-owned utilities to separate generation, retail, and transmission/distribution operations to introduce competition.

Q19. What is the difference between a REP and a TDU?

A REP (Retail Electric Provider) is the company you buy electricity from. They set your rate, send your bill, and manage your account. A TDU (Transmission and Distribution Utility) is the company that owns and maintains the power lines, poles, and meters in your area. You can choose your REP, but your TDU is assigned based on your physical location. Common TDUs include Oncor, CenterPoint, AEP Texas, and Texas-New Mexico Power.

Q20. What is ERCOT?

ERCOT (Electric Reliability Council of Texas) operates the electric grid that serves about 90% of Texas. ERCOT manages the flow of electricity across the grid, ensures supply meets demand, and runs the wholesale electricity market where power is bought and sold. ERCOT does not sell electricity directly to consumers.

Q21. Can I choose any electricity provider in Texas?

If you live in a deregulated area, you can choose from any licensed REP that serves your TDU territory. You can compare plans on the PUCT's official comparison site, powertochoose.org. If you live in a regulated area (like Austin or San Antonio), you receive service from your municipal utility and do not have a choice.

Q22. What is Power to Choose?

Power to Choose (powertochoose.org) is an official website operated by the Public Utility Commission of Texas that provides transparency into the electricity plans available in deregulated areas. It lists licensed REPs, plan details, contract lengths, and whether plans use renewable energy. It is a PUCT consumer resource, not a commercial comparison shopping tool.

Q23. Does deregulation affect my apartment differently than a house?

The deregulation rules are the same for apartments and houses in individually metered buildings. If your unit has its own meter and you are responsible for your own electricity bill, you have the same right to choose a provider as a homeowner. If your building is master-metered (one meter for the whole building), the property owner manages the electricity account and tenants pay through RUBS or a submetered billing arrangement.

Moving In -- Setting Up Electricity

Q24. How do I set up electricity at my new Texas apartment?

If your apartment is at a PowerCord-enrolled property, go to app.powercordenergy.com to complete your electricity sign-up. PowerCord facilitates the process between you and a licensed retail electricity provider as part of your lease, so there is no need to shop for a plan on your own. If your apartment is not a PowerCord property, you will need to set up electricity yourself. You need your apartment address, your move-in date, and your ESI ID (Electric Service Identifier) if available. Choose a REP, select a plan, and request service to start on your move-in date. Most REPs can activate service within one to three business days if a smart meter is present.

Q25. What is an ESI ID?

An ESI ID (Electric Service Identifier) is a unique 17-to-22-digit number assigned to every electricity service point in Texas. It identifies the physical meter location at your apartment. The number never changes, even if you switch providers. You can find it on your electricity bill or by entering your address into a free ESI ID lookup tool online.

Q26. How do I find the ESI ID for my apartment?

Check your most recent electricity bill, where the ESI ID is listed in the account details. If you do not have a bill, you can search for your ESI ID online by entering your address at a free ESI ID lookup tool. Your property manager may also have the ESI ID on file.

Q27. How far in advance should I set up electricity before moving in?

If your property participates in PowerCord, the enrollment process is built into your lease timeline. If you are setting up electricity on your own, request service at least five to seven business days before your move-in date to allow time for processing. Smart meter activations are typically faster (one to three business days), but requesting early avoids delays.

Q28. What happens if I do not set up electricity before I move in?

If no retail electricity provider is assigned to your meter at move-in, your local TDU will assign you to a Provider of Last Resort (POLR). The POLR rate is a short-term, regulated rate that is typically higher than competitive market rates. You should switch to a regular plan as soon as possible to avoid paying the higher POLR rate.

Q29. What is a Provider of Last Resort (POLR)?

A Provider of Last Resort (POLR) is a REP designated by the PUCT to serve customers who have not chosen their own provider or whose provider has exited the market. POLR service ensures you are never without electricity, but the rate is typically higher than competitive plans. It is intended as temporary coverage, not a long-term option.

Q30. Can I move my current electricity plan to a new apartment?

In most cases, you can transfer your existing electricity account to a new address within the same TDU territory by contacting your REP and requesting a transfer of service. If you are moving to an area served by a different TDU, you will need to set up a new account. Check with your REP for transfer options and any applicable fees.

Q32. Will I be charged an early termination fee if I move before my contract ends?

No. Under PUCT rules (Section 25.475), residential customers who are relocating are exempt from early termination fees. You need to provide your REP with proof of your move, such as a forwarding address, a new lease, or a utility shutoff confirmation at the old address.

Q33. What if my electricity contract ends before my lease does?

If your electricity contract expires before your lease ends, your REP may move you to a month-to-month plan at a different rate. Review the Terms of Service on your plan to see what happens at contract expiration. You can shop for and switch to a new plan at any time without penalty after your contract term ends.

Q34. What if my lease ends before my electricity contract?

If you are moving out, the PUCT move exemption eliminates early termination fees. Provide your REP with proof of your move. If you are renewing at a different property, you can transfer your plan (if same TDU) or cancel without penalty.

Q35. What is a final bill, and when will I receive it?

After you cancel service, your REP will send a final bill for the electricity used between your last billing cycle and your disconnect date. Final bills are typically issued within one to two billing cycles. Provide a forwarding address so the bill reaches you.

Billing and Costs

Q36. What is the average electricity usage for a Texas apartment?

Average apartment electricity usage varies by size and season. A one-bedroom apartment (approximately 750 square feet) averages about 405 kWh per month. A two-bedroom apartment (approximately 1,000 square feet) averages about 540 kWh per month. Summer usage in Texas can be 30% to 50% higher due to air conditioning. Your actual bill depends on your plan's rate structure, which is detailed in your Electricity Facts Label (EFL).

Q37. Why is my electricity bill so high?

Common causes of high apartment electricity bills include heavy air conditioning use during Texas summers, an older or inefficient HVAC system, poor insulation or air leaks around windows and doors, leaving electronics and appliances on standby, and setting your thermostat too low. Check your usage through Smart Meter Texas to see when you are using the most electricity.

Q38. What are TDU delivery charges on my bill?

TDU delivery charges are fees from your local transmission and distribution utility (like Oncor or CenterPoint) for maintaining the power grid and delivering electricity to your apartment. These charges appear on your bill regardless of which REP you use. They include a monthly fixed charge and a per-kWh variable charge. For an average household using 1,000 kWh per month, TDU charges typically add $35 to $50 to the monthly bill. TDU rates are regulated by the PUCT and update on March 1 and September 1 each year.

Q39. Can my REP mark up TDU delivery charges?

No. Texas law prohibits retail electricity providers from charging a markup on TDU delivery charges. The TDU charges on your bill must be passed through at cost.

Q40. What is a base charge on my electricity bill?

A base charge (also called a customer charge or fixed charge) is a flat monthly fee from your REP that appears on your bill regardless of how much electricity you use. Not all plans have a base charge. Check your Electricity Facts Label (EFL) to see if your plan includes one and what amount it is.

Q41. What is a minimum usage fee?

Some electricity plans charge a minimum usage fee if your monthly consumption falls below a certain threshold (often 1,000 kWh). This means your effective rate per kWh is higher in months when you use less electricity. Check the pricing table on your EFL to see if a minimum usage fee applies to your plan.

Q42. How do bill credit plans work?

Bill credit plans offer a monetary credit on your bill if you use at least a certain amount of electricity per month (for example, $100 off if you use 1,000 kWh or more). If you stay below the threshold, you do not receive the credit and your effective rate is higher. These plans can be a good value for higher-usage households but are less favorable for apartments with low usage. Review the EFL to see the exact thresholds and credit amounts.

Q43. What is a tiered rate plan?

A tiered rate plan charges different per-kWh rates depending on how much electricity you use in a billing cycle. For example, the first 500 kWh might be at one rate, and usage above 500 kWh at a different rate. The effective price per kWh changes based on your total consumption.

Q44. What is a variable rate plan?

A variable rate plan has a price per kWh that can change from month to month based on market conditions. Variable plans have no contract term and no early termination fee, but your rate is not locked and may increase significantly during high-demand months like summer.

Q45. What is a fixed rate plan?

A fixed rate plan locks in a set price per kWh for the duration of your contract (typically 6, 12, or 24 months). Your energy charge per kWh will not change during the contract term, though TDU delivery charges may still fluctuate.

Q46. How can I lower my electricity bill in my apartment?

Practical tips for lowering your apartment electricity bill include: keep your thermostat at 78 degrees or higher during summer (the PUCT recommendation), use ceiling fans to make a room feel about 4 degrees cooler, close blinds during the day to block heat, change your HVAC air filter regularly, unplug electronics when not in use, use LED light bulbs, and run your dishwasher and laundry during off-peak hours (early morning or late evening).

Q47. Where can I find the average electricity rate in Texas?

The U.S. Energy Information Administration (EIA) publishes average residential electricity rates for Texas, which you can find at eia.gov. Actual rates vary widely depending on your plan type, contract length, REP, and TDU territory. Your specific rate is shown on your Electricity Facts Label (EFL).

Q48. Can I get a budget billing or level payment plan?

Many REPs in Texas offer budget billing (also called average billing or level pay), which spreads your annual electricity costs across 12 equal monthly payments. This smooths out seasonal spikes so your summer bills are not dramatically higher than winter bills. Contact your REP to ask about availability.

Tenant Rights and Protections

Q49. What are my rights as an electricity consumer in Texas?

The PUCT publishes a document called "Your Rights as a Customer" (YRAC) that every REP must provide before enrollment. Key rights include the right to choose your REP in deregulated areas, the right to receive clear disclosure documents before signing up, protection from slamming (unauthorized provider switching) and cramming (unauthorized charges), the right to a fair process before disconnection, and the right to file a complaint with the PUCT.

Q50. Can my landlord choose my electricity provider for me?

If your apartment is individually metered and you pay the electricity bill directly, you generally have the right to choose your own REP in deregulated areas. However, your lease may include provisions about electricity service, and some properties participate in programs where electricity is set up as part of the leasing process. Check your lease and ask your property management office about your options.

Q51. Can my landlord shut off my electricity?

A landlord cannot shut off electricity that you pay for directly to a utility or REP. Under Texas Property Code Section 92.008, a landlord may not interrupt utility service paid for directly by the tenant unless the interruption results from bona fide repairs, construction, or an emergency. If your landlord illegally shuts off your electricity, you can file for a Writ of Restoration of Utilities at your local Justice of the Peace court and may be entitled to damages including one month's rent plus $1,000 plus actual damages plus attorney's fees.

Q52. What if my landlord shuts off my electricity for nonpayment in a master-metered building?

In a master-metered building where your landlord pays the utility and bills you, the landlord may disconnect service for nonpayment, but only after providing written 5-day advance notice that includes the earliest disconnection date, the total past-due amount, and information about dispute procedures. Disconnection cannot occur on a weekend, state holiday, federal holiday, or before noon the following business day.

Q53. What is slamming, and what do I do if it happens?

Slamming is the unauthorized switching of your electricity provider. It is illegal in Texas. If your provider is switched without your consent, contact the unauthorized REP immediately and ask for proof of your consent. If they cannot provide it, they must switch you back at no cost. You can also call the PUCT Consumer Hotline at 1-888-782-8477 to file a complaint.

Q54. What is cramming, and what do I do if it happens?

Cramming is the placement of unauthorized charges on your electricity bill. It is illegal in Texas. If you see charges you did not agree to, contact your REP and ask for proof you authorized those charges. Continue paying the undisputed portion of your bill on time -- your service cannot be disconnected for nonpayment of disputed charges. File a complaint with the PUCT at 1-888-782-8477 if the issue is not resolved.

Q55. How do I file a complaint with the PUCT?

Contact your electricity provider first and allow them to investigate. If you cannot reach a resolution, file a complaint with the PUCT Consumer Protection Division online at puc.texas.gov or by calling 1-888-782-8477 (toll-free). The PUCT handles complaints about billing disputes, service quality, slamming, cramming, submetering issues, and disconnection disputes.

Q56. Can my electricity be disconnected in extreme weather?

Texas has limited weather-related protections. An electric utility cannot disconnect service on a day when both of the following are true: (1) the previous day's highest temperature did not exceed 32 degrees Fahrenheit, AND (2) the forecast predicts the temperature will remain at or below 32 degrees for the next 24 hours. There is no formal summer heat moratorium, though some providers voluntarily suspend disconnections during extreme heat events.

Q57. How many days' notice must I receive before disconnection?

Your REP must mail a written disconnection notice no earlier than the first full day after the bill's due date, and the actual disconnection date must be at least 10 days after the notice is mailed. Disconnection cannot be scheduled on a weekend or holiday.

Q58. Can I delay a disconnection for medical reasons?

Yes. If you or someone in your household has a serious illness, you can provide a written statement from your physician or licensed health care practitioner to delay disconnection for up to 63 days. Contact your REP to request a medical exemption and ask about deferred payment plan options.

Q59. What protections do I have if I am a victim of domestic violence?

Texas law provides certain protections for victims of domestic violence regarding utility service. Contact the PUCT Consumer Protection Division at 1-888-782-8477 for guidance on your specific situation.

Q60. Can my REP refuse me service?

Under Texas law, a REP cannot refuse service based on race, creed, color, sex, marital status, level of income, or disability. A REP also cannot refuse service because a previous occupant at your address left an unpaid balance.

Metering and Submetering

Q61. What is the difference between individually metered and master-metered apartments?

In an individually metered apartment, each unit has its own electric meter. You set up your own account with a REP, receive your own bill, and have the right to choose your provider in deregulated areas. In a master-metered building, one meter serves the entire property, and the landlord pays the electric bill, then allocates costs to tenants through submetering or RUBS (Ratio Utility Billing System).

Q62. What is submetering?

Submetering is when a property owner installs individual meters (submeters) on each apartment unit to measure that unit's electricity usage within a master-metered building. The property owner pays the master utility bill and then bills each tenant based on their submeter reading. PUCT Substantive Rule 25.142 governs submetering practices in Texas.

Q63. Can my landlord charge me more than what the utility charges them for electricity?

No. Texas law prohibits apartment owners from charging submetered or allocated utility costs that exceed the actual cost per kWh charged by the utility to the property owner. The owner must also pay for all common area electricity and may not pass those costs to tenants.

Q64. Can I see the master utility bill for my building?

Yes. If you live in a submetered apartment in Texas, you have the right to review and copy the master billing records for the current month and the 12 preceding months, and all submeter readings for the same period.

Q65. Can I request a submeter accuracy test?

Yes. You can request a test of your submeter's accuracy during reasonable business hours at a time convenient to you. The property owner may charge up to $15 for the test if the submeter is accurate, but there is no charge if the submeter has not been tested within one year or if it is found to be inaccurate.

Q66. What is RUBS?

RUBS (Ratio Utility Billing System) is a method of allocating utility costs across apartment units in a master-metered building. Instead of measuring each unit's actual usage, the total utility bill is divided among tenants based on factors like square footage, number of occupants, number of bedrooms, or a combination.

Q67. Is RUBS legal in Texas?

Yes, RUBS is legal in Texas, but your lease must clearly state that utilities will be allocated using RUBS and specify the exact calculation method. The landlord cannot charge more than what the utility provider bills the entire property. You have the right to request and review the utility bills and allocation records.

Q68. Can my landlord change the RUBS calculation method during my lease?

If your lease is a fixed term, your landlord generally cannot change the calculation method or increase fees until lease renewal. Any change must be disclosed in writing. If your lease auto-renews, you must receive notice at least one billing cycle in advance.

Q69. What is a smart meter?

A smart meter (officially called an Advanced Metering System or AMS) is a digital electricity meter that records your energy consumption in 15-minute intervals. It transmits data wirelessly to your TDU, eliminating the need for manual meter readings. Nearly all residential meters in Texas have been replaced with smart meters.

Q70. How do I access my smart meter data?

You can view your detailed electricity usage data for free through Smart Meter Texas (smartmetertexas.com). Register with your ESI ID and meter number to access up to 13 months of usage history at 15-minute intervals -- 96 data points per day. This level of detail helps you understand when and how you use the most electricity.

Understanding Your Electricity Plan

Q71. What is an Electricity Facts Label (EFL)?

An EFL is a standardized disclosure document that every Texas REP must provide before you enroll in a plan. It is required by the PUCT. The EFL shows your average price per kWh at three usage levels (500, 1,000, and 2,000 kWh), your energy charge rate, any base charges or minimum usage fees, contract length, early termination fee, and whether the plan uses renewable energy.

Q72. Which usage level on the EFL applies to my apartment?

For most apartments, the 500 kWh column is the most relevant estimate. One-bedroom apartments typically use 400 to 500 kWh per month, and two-bedroom apartments use 500 to 700 kWh. During Texas summers, usage may increase by 30% to 50% due to air conditioning, temporarily pushing you into the 1,000 kWh range.

Q73. What is the Terms of Service (TOS)?

The Terms of Service is a contract document from your REP that outlines the detailed terms of your electricity plan, including billing procedures, payment terms, what happens at contract expiration, and the dispute resolution process. You receive the TOS before enrollment.

Q74. What is "Your Rights as a Customer" (YRAC)?

YRAC is a standardized document published by the PUCT that every REP must provide to customers. It summarizes your legal rights as a Texas electricity consumer, including your right to choose a provider, protections against slamming and cramming, disconnection rules, and how to file a complaint with the PUCT.

Q75. What does "100% renewable" mean on an electricity plan?

A plan labeled 100% renewable means the REP purchases Renewable Energy Credits (RECs) equal to the amount of electricity you consume. Each REC represents one megawatt-hour of electricity generated from renewable sources like wind or solar. The actual electrons delivered to your apartment come from the shared grid, but the REP has ensured that an equivalent amount of renewable generation was added to the grid on your behalf.

Q76. Can I get a renewable energy plan at my apartment?

Yes. In deregulated areas of Texas, apartment renters can choose electricity plans backed by wind, solar, or other renewable sources. Texas ranks first in wind power generation and second in solar. Many green energy plans are competitively priced with conventional plans.

Q77. What is a contract term, and does it have to match my lease?

A contract term is the length of your electricity agreement, typically 6, 12, or 24 months. It does not have to match your lease term. However, if you move before your contract ends, the PUCT move exemption means you will not pay an early termination fee. If your contract ends before your lease, you can renew or switch plans without penalty.

Q78. What happens if I don't choose a new plan when my contract expires?

When your fixed-rate contract expires, most REPs move you to a month-to-month variable rate plan, which is typically more expensive than a fixed-rate plan. Your REP is required to send you a notice before your contract expires, giving you time to shop for a new plan.

Deposits and Credit

Q79. Will I need to pay a deposit to get electricity at my apartment?

This depends on your credit history and the REP you choose. If your credit score is below approximately 600, most REPs require a deposit that averages around $200 to $350, based on two months of estimated billing. Prepaid electricity plans are available with no deposit and no credit check.

Q80. How can I avoid paying an electricity deposit?

You can avoid a deposit if your credit meets the REP's minimum threshold, you provide a letter of credit from your current REP showing no more than one late payment in the past 12 months, you are 65 or older and can show ID and a recent electricity bill with no past-due balance, or you choose a prepaid electricity plan (no credit check required).

Q81. What is prepaid electricity?

Prepaid electricity plans let you pay for electricity in advance, similar to a prepaid phone plan. You pay an upfront amount (typically $20 to $75), monitor your balance, and add funds as needed. There is no credit check, no deposit, no long-term contract, and no early termination fee. Activation is often same-day when a smart meter is present.

Q82. Will I get my deposit back?

Yes. Most REPs refund your deposit (with interest as required by the PUCT) after 12 months of on-time payments. If you cancel service, the deposit is applied to your final bill and any remaining balance is refunded to you.

Q83. Does my deposit amount vary by apartment size?

Deposit amounts are generally based on estimated monthly usage at your address, which correlates with apartment size. A larger apartment with higher expected usage may have a higher deposit. The exact amount depends on the REP's calculations.

Continuous Service Agreements and Vacancy

Q84. What is a Continuous Service Agreement (CSA)?

A CSA is an agreement between a property owner and a retail electricity provider (REP) that ensures uninterrupted electricity service when an apartment unit is vacant -- between one tenant moving out and another moving in. The CSA prevents the meter from being disconnected during vacancy, which avoids reconnection fees and service delays for the next tenant.

Q85. Does PowerCord manage the CSA at my property?

Yes. At PowerCord-enrolled properties, PowerCord facilitates the CSA lifecycle with the retail electricity provider. When you move out, service transitions to the property's CSA. When a new tenant moves in and is signed up with the REP, service transitions back to a tenant account. PowerCord coordinates this process so the transitions happen without gaps in service.

Q86. Am I responsible for the electricity bill during vacancy?

No. Once you move out and your account is closed, you are only responsible for electricity used through your move-out date. The property's CSA covers the vacancy period, and those costs are the property owner's responsibility.

Q87. What is a coterminous contract?

A coterminous contract is an electricity agreement whose end date aligns with your lease end date. This means your electricity contract and your lease expire at the same time, eliminating the mismatch that can cause early termination fees or coverage gaps. PowerCord facilitates the creation of coterminous contracts between you and your retail electricity provider as part of the sign-up process.

Energy Efficiency in Apartments

Q88. What temperature should I set my thermostat to in summer?

The Public Utility Commission of Texas recommends keeping your thermostat at 78 degrees Fahrenheit or higher during summer. The U.S. Department of Energy says raising the thermostat 7 to 10 degrees for at least 8 hours a day (like while you are at work) can save at least 10% on your electricity bill.

Q89. Do ceiling fans actually lower my electricity bill?

Ceiling fans do not lower the room temperature, but they create a wind chill effect that makes you feel about 4 degrees cooler. Running a ceiling fan costs about 1 cent per hour compared to the 5 to 15 cents per hour for central air conditioning. Fans only help when you are in the room, so turn them off when you leave.

Q90. Does closing blinds actually help?

Yes. Closing blinds or curtains during the day, especially on south- and west-facing windows, blocks solar heat gain and reduces the workload on your air conditioning. This is one of the simplest and most effective ways to lower cooling costs in an apartment.

Q91. How often should I change my HVAC air filter?

In a Texas apartment, change your air filter every 30 to 60 days, or more frequently if you have pets or allergies. A dirty filter restricts airflow, making your HVAC system work harder and use more electricity. Most apartments use standard 1-inch filters available at any hardware store.

Q92. Does unplugging electronics save electricity?

Yes. Many electronics and appliances draw power even when turned off (called "phantom load" or "standby power"). Common culprits include TVs, game consoles, phone chargers, and cable boxes. Using a power strip and turning it off when devices are not in use can eliminate phantom load and save roughly 5% to 10% on your electricity bill.

Q93. What are off-peak hours for electricity in Texas?

Most residential electricity plans in Texas charge a flat rate regardless of time of day. However, some plans offer lower rates during off-peak hours (typically late evening through early morning, roughly 9 PM to 6 AM) and higher rates during peak afternoon hours. If you are on a time-of-use plan, running your dishwasher, laundry, and other heavy appliances during off-peak hours can save money. Check your EFL to see if your plan has time-of-use pricing.

Q94. Are smart thermostats worth it in an apartment?

Smart thermostats like Nest or Ecobee can save 10% to 15% on heating and cooling costs by automatically adjusting temperature based on your schedule. Check with your landlord before installing one, as some leases require permission for modifications. Many smart thermostats are renter-friendly and can be removed when you move out.

Q95. Does LED lighting make a difference in an apartment?

Yes. LED bulbs use about 75% less energy than incandescent bulbs and last 25 times longer. If your apartment still has incandescent bulbs, replacing them with LEDs is one of the lowest-cost ways to reduce electricity consumption. A single LED bulb costs about $1 per year to operate compared to about $5 for an incandescent.

Assistance and Hardship Programs

Q96. What programs are available if I cannot afford my electricity bill?

The main Texas program is the Comprehensive Energy Assistance Program (CEAP), funded through the federal Low Income Home Energy Assistance Program (LIHEAP). CEAP provides utility payment assistance for electric, natural gas, and propane. You may qualify if your household income is at or below 150% of the federal poverty guidelines, you are 60 or older, disabled, have children under 16 in the home, or require critical medical equipment. Call 211 or (877) 399-8939 to find a community agency near you.

Q97. Is the LITE-UP Texas discount program still available?

No. LITE-UP Texas was discontinued in August 2016. The Comprehensive Energy Assistance Program (CEAP) is the current state-level program for electricity payment assistance.

Q98. Can I set up a payment plan if I am behind on my bill?

Yes. Texas REPs are required to offer deferred payment plans to eligible customers who are behind on their electricity bills. Contact your REP directly to request a payment plan before your account reaches disconnection status.

Q99. Are there discounts for senior citizens?

Texas does not have a statewide electricity discount specifically for seniors. However, customers 65 and older can waive the electricity deposit requirement by providing a valid ID and their most recent electricity bill showing no past-due balance. Some community assistance programs also prioritize seniors for energy assistance.

Q100. Are there programs for customers with medical needs?

If you or a household member depend on electrically powered medical equipment, contact your REP to register as a critical care customer. This designation provides additional notice before disconnection and may qualify you for other protections. A physician's statement is required.

Switching Providers

Q101. Can I switch electricity providers while living in my apartment?

In deregulated areas, you can switch REPs at any time, though switching before your contract ends may result in an early termination fee. After your contract expires, you can switch freely with no penalty. The switch typically takes one to two billing cycles to complete.

Q102. How long does it take to switch providers?

In Texas, a standard provider switch takes effect on your next meter read date, which could be a few days to a few weeks depending on your billing cycle. Some providers offer priority switches that can take effect within a few business days.

Q103. Will my power go out when I switch providers?

No. Switching your REP does not interrupt your electricity service. Your TDU continues delivering power through the same lines and meter regardless of which REP you use. The switch happens as an administrative change in billing.

Q104. What is a switch hold?

A switch hold is a temporary block placed on your electricity account that prevents you from switching to a different REP. Common reasons include an unpaid balance, an active dispute, or an account flagged for fraud. Contact your current REP to resolve the issue before attempting to switch.

Q105. Can my landlord prevent me from switching electricity providers?

If your apartment is individually metered and you pay your own electricity bill, your landlord generally cannot prevent you from switching providers in a deregulated area. However, review your lease for any clauses about electricity arrangements. If your property participates in an energy program (like PowerCord), discuss your options with your property management office.

Electricity Plans and Shopping

Q106. Where can I find information about electricity plans in Texas?

The Public Utility Commission of Texas operates Power to Choose (powertochoose.org), which lists available electricity plans in deregulated areas. Always review the full Electricity Facts Label (EFL) for any plan you are considering, not just the advertised rate. The EFL is the legally required disclosure document that shows the true cost of the plan at different usage levels.

Q107. What should apartment renters look for in an electricity plan?

Apartment renters should focus on the 500 kWh price column on the EFL (since apartments typically use less than houses), check for minimum usage fees or bill credit thresholds that could increase your effective rate at low usage, look at the contract length relative to your lease term, confirm the early termination fee amount, and consider whether you want a fixed or variable rate.

Q108. Are "free nights" or "free weekends" plans a good deal for apartments?

These plans offer free electricity during certain hours (like 8 PM to 5 AM, or all weekend) but charge higher rates during other times. For apartment renters, the value depends on your schedule. If you are home primarily during the free hours, you may save money. If most of your usage occurs during daytime peak hours, you may pay more overall. Review the full EFL to compare the effective rate at your expected usage.

Q109. What is a month-to-month plan?

A month-to-month plan (also called no-contract or variable rate plan) has no fixed contract length. You can cancel at any time with no early termination fee. The tradeoff is that your rate can change each month and is typically higher than locked-in fixed-rate plans, especially during summer.

Q110. Is it cheaper to shop for electricity myself or use a service?

The cost depends on the plan you find. The PUCT's Power to Choose website (powertochoose.org) lists available plans in deregulated areas. Energy management services shop for you for a monthly fee. Some property-level services (like PowerCord) facilitate sign-up with a retail electricity provider as part of the leasing process, which simplifies the move-in experience. The best approach depends on your situation and whether you want to manage the process yourself.

Complaints and Disputes

Q111. What should I do if I think my electricity bill is wrong?

Contact your REP first and request an itemized breakdown of the charges. Ask them to verify your meter reading against your Smart Meter Texas data. If you believe there is a billing error, you have the right to dispute the charge, and your service cannot be disconnected for the disputed amount while the investigation is ongoing.

Q112. What if my REP goes out of business?

If your REP ceases operations, ERCOT will assign you to a Provider of Last Resort (POLR) to ensure uninterrupted service. POLR rates are typically higher than market rates, so you should shop for a new REP as soon as possible after being notified.

Q113. Can I dispute submetering charges?

Yes. Under PUCT Substantive Rule 25.142, disputes about submeter accuracy and bill computation are between you and the property owner. If you cannot resolve the issue with your landlord, you can file a complaint with the PUCT. If the owner is found to have overcharged you, you may recover three times the overcharge, one month's rent, attorney's fees, and court costs.

Q114. What if my property management company does not respond to my electricity concerns?

If your property management company is not responsive about electricity billing or service issues, document your communications in writing (email is best). If the issue involves PUCT-regulated activity (submetering, billing, disconnection), you can file a complaint with the PUCT at puc.texas.gov or 1-888-782-8477. If the issue is a lease dispute, consult a tenant rights organization like the Texas Tenant Advisor (texastenant.org) or contact your local tenant rights hotline.

Seasonal and Weather-Related

Q115. Why is my summer electricity bill so much higher?

Texas summers are among the hottest in the country, and air conditioning accounts for the majority of residential electricity use during June through September. Average household electricity consumption increases 30% to 50% during summer months. A two-bedroom apartment that costs $100 per month in spring can reach $180 to $220 in August.

Q116. How can I prepare my apartment for a Texas summer?

Before summer hits, change your HVAC air filter, seal gaps around windows and doors with weatherstripping, close blinds on sun-facing windows during the day, set your thermostat to 78 degrees or higher, and make sure your ceiling fan is set to spin counterclockwise (pushing air down). These steps can reduce your summer electricity consumption by 10% to 20%.

Q117. What happens to my electricity during a power outage?

Power outages are managed by your TDU, not your REP. Report outages to your TDU directly (for example, Oncor at 1-888-313-4747, CenterPoint at 1-800-332-7143). Your REP has no control over when power is restored. Check your TDU's website or app for outage maps and estimated restoration times.

Q118. Does my electricity plan protect me during severe weather?

Your electricity rate is determined by your contract, but your actual delivery depends on grid conditions. During severe weather events like Winter Storm Uri (2021), the Texas grid experienced widespread outages that affected all customers regardless of their REP or plan type. Fixed-rate plans protect you from wholesale price spikes, but they do not prevent outages.

PowerCord Enrollment Process

Q119. How does the enrollment process work with PowerCord?

When your property management company processes your lease, PowerCord facilitates your sign-up with a licensed retail electricity provider (REP). PowerCord's system uses your lease data (move-in date, unit number, lease term) to initiate the enrollment workflow with the REP. You receive the required disclosure documents from the REP (EFL, TOS, YRAC) and must provide affirmative consent, either through a digital checkbox with timestamp or digital signature. Enrollment with the REP is not completed without your opt-in.

Q120. What if I have questions during the enrollment process?

Contact your property management office or reach out to PowerCord through the chat widget on powercordenergy.com or by emailing support@powercordenergy.com. Our team can walk you through the enrollment documents and answer questions about the process before you provide consent to the retail electricity provider.